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  • #22098
    Charlotte Kay
    Participant

    – What type of communication styles would you rather use with the VEs you will support?
    Active listening is definitely important in order to make a VE feel understood, feel comfortable in talking about their challenges and then guide them to a solution-focused mindset. As well as verbal communication, I think sometimes it is a good idea to ask a person to repeat what they will work on for the next week in order to ensure you have both understood the same things. A checklist is also a very useful tool. Google translate, giving examples, relying on images can also help bridge misunderstandings.
    – Why do you think they will work better?
    Due to COVID, we are relegated to online engagement. This will inevitably lead to video/audio conversations. Here verbal communication will take place but the previous tools I mentioned (checklists, Google translate, imagery) can be very helpful.

    #22117

    I also feel that active listening is one of the most important components of the communication, online and offline.

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