– What type of communication styles would you rather use with the VEs you will support?
Active listening is definitely important in order to make a VE feel understood, feel comfortable in talking about their challenges and then guide them to a solution-focused mindset. As well as verbal communication, I think sometimes it is a good idea to ask a person to repeat what they will work on for the next week in order to ensure you have both understood the same things. A checklist is also a very useful tool. Google translate, giving examples, relying on images can also help bridge misunderstandings.
– Why do you think they will work better?
Due to COVID, we are relegated to online engagement. This will inevitably lead to video/audio conversations. Here verbal communication will take place but the previous tools I mentioned (checklists, Google translate, imagery) can be very helpful.